L&I Logo Pennsylvania Department of Labor and Industry
   4/18/2014 6:34 AM
FAQ's
 
  1.   I just tried to file a new claim on your website, but I don't have a PIN number.
  2.   How/where do I get a PIN?
  3.   I can’t find my PIN to file my biweekly claim. Can you email it to me?
  4.   How can I change my PIN?
  5.   I am getting the message that I do not have an active claim on file.
  6.   I just filed my initial application for benefits. When do I file my biweekly claim?
  7.   What are the weekly Active Search for Work requirements?
  8.   I filed my biweekly claim through the Internet, but I’m not sure if I did it right. How can I check this?
  9.   When will I receive my benefit payment?
  10.   How can I find out if a benefit payment was made?
  11.   How can I find out the balance on my claim or how many weeks I have left?
  12.   I filed for my first biweekly claim, but my payment was only for one week. Why?
  13.   I have been trying to call the UC Service Center toll free number, but cannot get through. Is there any other option?
  14.   Can I work and still receive unemployment compensation?
  15.   My pay periods do not coincide with the Sunday through Saturday claim week. How do I report my earnings?
  16.   I am still employed and work every other week. I keep getting the question about terminating my employment, but I am still working.
  17.   I am still employed, but only work sporadically. Do I indicate that I am working full-time or part-time?
  18.   I am working full-time now. What do I need to do?
  19.   I am receiving a pension, but there is no place to enter it on the site.
  20.   Can I file via the Internet or PAT?
  21.   The site will not accept my Social Security Number.
  22.   I need to verify or provide proof that I am receiving unemployment. Where can I get this information?
  23.   My name is spelled incorrectly; how do I correct it?
 
 
  1. I just tried to file a new claim on your website, but I don't have a PIN number.
  If you are trying to file a new claim, you don't need a PIN. After entering your Social Security Number, click on the button to file an initial claim without a PIN.
Back to top
 
  2. How/where do I get a PIN?
  After filing your initial application for benefits, you will receive your UC PIN on your Claim Confirmation Letter. Your Claim Confirmation Letter will also instruct you on when to file your first biweekly claim. If you do not receive this information in 10-12 days after filing your initial application, contact your UC Service Center at 1-888-313-7284.

If you have an existing claim and do not know your PIN, you must contact your UC Service Center at 1-888-313-7284 to request a new PIN and file for any weeks that are due to be filed.
Back to top
 
  3. I can’t find my PIN to file my biweekly claim. Can you email it to me?
  Your PIN is printed on the Claim Confirmation Letter. If you do not have this document, you must contact your UC Service Center at 1-888-313-7284 to request a new PIN and to file for any weeks that are due to be filed.
Back to top
 
  4. How can I change my PIN?
  You may change your PIN via the Internet under Other Services, Change Personal Information or when filing your biweekly claim at: www.uc.pa.gov. You may also change your PIN through Pennsylvania Teleclaims--PAT. As the greeting begins, press numbers 1, 2, 1, in quick succession and follow the prompts.

When you change your PIN or request a new PIN, you will receive a letter that contains the new PIN and confirms the PIN request.

NOTE: In order to change your PIN, you must know your current PIN. If you do not know your PIN, contact your UC Service Center at 1-888-313-7284 to request a new PIN.
Back to top
 
  5. I am getting the message that I do not have an active claim on file.
  That message is displayed when you miss your filing date or when you have not filed a biweekly claim in the last few weeks. In either case, you must reactivate or reopen your claim in order to file for benefits. You may do so online at www.uc.pa.gov or by calling the UC Service Center at 1-888-313-7284.
Back to top
 
  6. I just filed my initial application for benefits. When do I file my biweekly claim?
  After you have filed your initial application for benefits, you will receive a Claim Confirmation Letter that contains your PIN for UC Services and will instruct you on when to file your first biweekly claim. If you do not receive this information in 10-12 days after filing your initial application, contact your UC Service Center at 1-888-313-7284. Generally, you will file your first biweekly claim two weeks from the date you filed your initial application for benefits.
Back to top
 
  7. What are the weekly Active Search for Work requirements?
 
The Pennsylvania UC Law was recently changed to add additional eligibility requirements for UC benefits. If the effective date of your application for benefits (AB Date) is on or after January 1, 2012, you are required to do all of the following:

  1. Register for employment search services with the Pennsylvania CareerLink® system within 30 days after you file your application for benefits. If you are not already registered, go to www.pacareerlink.state.pa.us, select "New User?", and select "Individual Seeking Services." Create a Keystone ID and Password, using your complete Social Security number. Use your Keystone ID and Password to "Login." Continue to "My Home Page" and provide the information applicable to you under "Detailed Profile." If you previously created a PA CareerLink® registration, login using your Keystone ID and Password and proceed to "My Home Page." Click on "Base Record," select "Edit," and, if required, enter your complete Social Security number being sure to click the "Save and Continue" button. Then update all applicable information under "Detailed Profile."
  2. Conduct an active search for work after the second consecutive week of your benefit year, as explained below.
  3. Keep a record of your work search activities and provide the record to the department when requested to do so, as explained below.
Your weekly work search consists of two (2) parts. If you satisfy both parts, you will meet your active search for work requirement for the week. The following information explains these two parts and what you must do to successfully accomplish your active search for work.

Part 1


  1. During each week from the third consecutive week of your benefit year through the eighth consecutive week of your benefit year, you must apply for at least two positions.

    During this period you may limit your applications to positions that (1) would provide employment and wages similar to those that you had prior to your unemployment and (2) are within a 45 minute commuting distance or a commuting distance that is generally accepted in your labor market, whichever is greater.
  2. ,
Part 2
You must also do at least one of the following for each week after the second consecutive week in your benefit year:
  1. Attend a job fair.
  2. Search positions posted on the Pennsylvania CareerLink® system, www.pacareerlink.state.pa.us, or Internet job banks.
  3. Create or post a resume in the Pennsylvania CareerLink® system or post a resume in other resume posting services.
  4. Contact colleagues, former co-workers or other individuals in similar professions or occupations, to make known your availability for employment or obtain information about available positions, prospective employers or other employment opportunities.
  5. Utilize an employment agency, employment registry or school placement service.
  6. Take a civil service test or other pre-employment test.
  7. Participate in a program or activity offered through the Pennsylvania CareerLink® system.
However, if you apply for more than the required number of jobs during a week, you do not have to satisfy Part 2 for that week.

Your Work Search Record

You are required to keep a record of your efforts to find work during each week that you seek UC benefits. You are encouraged to use the Form UC-304, entitled"Record of Job Applications and Work Search Activities" to record your weekly work search efforts. Copies of this form are available for download at www.uc.pa.gov. This form is also located in the middle of the mailed version of Form UCP-1, Pennsylvania Unemployment Compensation Handbook.

You must retain your record for a period of two years from your AB Date. The department continuously monitors the work search activities of UC claimants. Failure to provide your work search record upon request, in the manner specified by the department, may result in liability to repay benefits you have received.

Additional Information

"Applying" for a position can be done in a number of ways, such as by expressing an interest in employment to an employer in person, or by mail, phone or electronic transmission, submitting a job application or resume to any employer, or following a hiring procedure established by an employer.

You may use a repeated application for the same job to satisfy Part 1 only if you reasonably believe that the employer's hiring needs have changed.

If you work part-time during a week and claim partial benefits for the week, you are only required to apply for one job under section A of Part 1 or two jobs under section B of Part 1, and you do not have to satisfy Part 2 for that week.

Out of State Claimants

If your labor market is located outside of Pennsylvania, you must register for employment search services with both the Pennsylvania CareerLink® system and the state employment service that serves your local labor market. Also, for Part 2, you may participate in the same types of activities offered by the state employment service that serves your local labor market.

Exceptions

The active search for work requirement does not apply:
  • If your employer reduced your hours of work or laid you off for economic reasons and your employer has advised you in good faith and in writing that you will return to work on a specific date. You must keep a copy of this notice from your employer. This exception will cease to apply if your recall date is rescinded by the employer or your recall date has passed.
  • For any week that you (1) are a member of a union that has a hiring hall or are registered with a hiring hall, (2) are required to obtain employment through the hiring hall, and (3) fulfill all requirements to maintain eligibility for referral by the hiring hall during the week.
  • For any week that you are in training approved by the department or training approved under the Trade Act.
  • For any week that you are required to participate in the Pennsylvania Profile Reemployment Program (PREP) at a Pennsylvania CareerLink® under Section 402(j) of the UC Law.
  • For any week that you are participating in work sharing under Article XIII of the UC Law.
Back to top
 
  8. I filed my biweekly claim through the Internet, but I’m not sure if I did it right. How can I check this?
  If you are unsure if your claims have been processed, you may log on to the site again. If your claims were processed, you should see the next time to file and the option to see your confirmation page.
Back to top
 
  9. When will I receive my benefit payment?
  If you are eligible for benefits and there are no issues pending on your claim or detected when you file your biweekly claim, you will receive your payment 7-10 days after you file your biweekly claim. Benefit payment information is updated the day after you file your biweekly claim (Tuesday, if you file your biweekly claim Sunday). UC Claim benefit payment information is available via:

Internet at www.uc.pa.gov
Payment information is available via the Internet by visiting our website and selecting the "View Payments" link. Benefit Payment History is available Mondays through Fridays only.

Pennsylvania Teleclaims – PAT at 1-888-255-4728
Benefit payment information may be obtained by calling the toll-free PAT line and selecting Option #2.

UC Service Center at 888-313-7284
Staff is available, via phone, Mondays through Fridays from 8:00 a.m. – 4:00 p.m.
Back to top
 
  10. How can I find out if a benefit payment was made?
  Benefit payment information is updated the day after you file your biweekly claim (Tuesday, if you file your biweekly claim Sunday). UC Claim benefit payment information is available via:

Internet at www.uc.pa.gov
Payment information is available via the Internet by visiting our website and selecting the "View Payments" link. Benefit Payment History is available Mondays through Fridays only.

Pennsylvania Teleclaims – PAT at 1-888-255-4728
Benefit payment information may be obtained by calling the toll-free PAT line and selecting Option #2.

UC Service Center at 1-888-313-7284
Staff is available, via phone, Mondays through Fridays from 8:00 a.m. – 4:00 pm.

Claimants receiving benefits via Direct Deposit should contact their financial institution to obtain information on deposited benefits.

Claimants receiving benefits via Debit Card should contact the debit card company at 1-866-586-1706 to check their balance or obtain transaction history information.
Back to top
 
  11. How can I find out the balance on my claim or how many weeks I have left?
  Benefit payment information is updated the day after you file your biweekly claim (Tuesday, if you file your biweekly claim Sunday). UC Claim benefit payment information is available via:

Internet at www.uc.pa.gov
Balance information is available via the Internet by visiting our website and selecting the “View Payments” link and clicking on the “Additional Benefit Payment History” link, and then selecting the “View Benefit Payment History” button. Benefit Payment History is available Mondays through Fridays only.

Pennsylvania Teleclaims – PAT at 1-888-255-4728
Balance information may be obtained by calling the toll-free PAT line and selecting Option #2, followed by Option #3.

UC Service Center at 1-888-313-7284.
Staff is available, via phone, Mondays through Fridays from 8:00 a.m. – 4:00 p.m.
Back to top
 
  12. I filed for my first biweekly claim, but my payment was only for one week. Why?
  If those were the first two weeks on your claim, then the first week was used as your waiting week. The waiting week is not a paid week. For specific information about your claim, contact your UC Service Center at 1-888-313-7284.
Back to top
 
  13. I have been trying to call the UC Service Center toll free number, but cannot get through. Is there any other option?
  When a UC Service Center is experiencing a heavy call volume, callers may receive a busy signal. Calls are not accepted when the system is full because it would be a great inconvenience to our customers to wait for service an indefinite period of time. Each UC Service Center is open Monday through Friday, 8:00 a.m. – 4:00 p.m. These hours are expanded during peak workload periods. Mondays and Tuesdays are the busiest days of the week. We suggest that claimants call later in the day and later in the week, if possible, when call volume is lighter.
Back to top
 
  14. Can I work and still receive unemployment compensation?
  If you are working part-time, you may earn up to 30% of your weekly benefit rate and still receive a full UC benefit payment for that week. For instance, if your weekly benefit rate is $300.00, you could earn up to $90.00 and still receive a full UC benefit payment of $300.00. Any amount earned over the $90.00 is deducted from UC benefits.

You must report all gross earnings. If you do not know the exact amount, you must estimate the amount when filing your biweekly claim. Once you receive your payment from your employer, you need to compare the actual amount of wages to what you reported. If there is a difference, you must notify your UC Service Center at 1-888-313-7284.
Back to top
 
  15. My pay periods do not coincide with the Sunday through Saturday claim week. How do I report my earnings?
  If you are paid hourly, you must determine the number of hours you work within the Sunday through Saturday claim week and multiply the total number of hours by your hourly rate.

If you have additional questions on how to report earnings, contact your UC Service Center at 1-888-313-7284.
Back to top
 
  16. I am still employed and work every other week. I keep getting the question about terminating my employment, but I am still working.
  If you worked in the prior week, but not in the following week, you will be asked to enter the reason you are not working during the week. If you work for the same employer every other week, then you are most likely “laid off” due to a lack of work the week you are not working. In this case, you would choose lack of work as your reason for separation.

Another option would be to decline filing for the week you are working if you are working full-time for that week.
Back to top
 
  17. I am still employed, but only work sporadically. Do I indicate that I am working full-time or part-time?
  If you did not work your normal full-time hours during the week you are claiming, you would indicate that you are working part-time. If you did work your normal full-time hours during the week you are claiming, you would indicate that you are working full-time or decline filing for the week.
Back to top
 
  18. I am working full-time now. What do I need to do?
  If you are back to work full-time, you do not need to call your UC Service Center. File for any weeks prior to returning to work and then stop filing your biweekly claims. If you should become unemployed again, you must contact your UC Service Center at 1-888-313-7284 to reopen or “reactivate” your claim. You cannot reactive your claim via the Internet or by calling PAT.
Back to top
 
  19. I am receiving a pension, but there is no place to enter it on the site.
  You need to provide the pension information to your UC Service Center at 1-888-313-7284.
Back to top
 
  20. Can I file via the Internet or PAT?
  Each time you file your biweekly claim, you have the option to choose which way to file—Internet or PAT.
Back to top
 
  21. The site will not accept my Social Security Number.
  Do not use hyphens (-) when entering your Social Security Number.
Back to top
 
  22. I need to verify or provide proof that I am receiving unemployment. Where can I get this information?
  Contact your UC Service Center at 1-888-313-7284 for this information. Please allow 10 working days to process your request.
Back to top
 
  23. My name is spelled incorrectly; how do I correct it?
  Contact your UC Service Center at 1-888-313-7284.
Back to top